Customer Success Specialist
Location: Denton, TX (preferred) or Remote Department: Client Success Reports To: Vice President Type: Full-time
About StorageDefender
StorageDefender is a leading smart technology and solution provider for the self-storage industry. Founded in 2019, we've pioneered a customer-first platform that enhances operational efficiency, improves tenant experience, and drives revenue growth for storage operators across the U.S. Backed by a growing team and a national footprint, we're transforming how the industry thinks about smart automation and remote monitoring.
Role Overview
As a Customer Success Specialist, you'll play a mission-critical role in helping our B2B2C clients realize the full value of our technology. From onboarding and training to ongoing engagement and upsell support, you'll be a trusted guide in their success journey. The ideal candidate is personable, tech-savvy, detail-oriented, and thrives in a fast-paced, high-touch communication environment.
Key Responsibilities
- Client Onboarding & Training: Lead new clients through setup and training to ensure a smooth launch and fast time-to-value.
- Relationship Management: Maintain consistent communication and engagement cadence via phone, Zoom, Slack, and chat.
- Customer Success Planning: Develop and execute tailored success plans based on client goals and usage data.
- Support & Problem Solving: Provide responsive, thoughtful support to help customers navigate challenges and maximize satisfaction.
- Advocacy & Feedback: Be the voice of the customer internally; gather insights to improve products, services, and team processes.
- Upselling & Retention: Identify and act on opportunities to expand customer relationships and reduce churn.
- Quarterly Business Reviews (QBRs): Present performance reports and strategic recommendations to customers and internal stakeholders.
- Cross-Team Collaboration: Work with Sales, Marketing, and Product to align on goals and ensure a seamless customer experience.
Qualifications
- 2-3+ years in customer success, account management, or customer-facing B2B/B2B2C roles (SaaS or Self-Storage a plus)
- Strong communication skills with a high volume outreach style (calls, Zoom, chat)
- Confident delivering training and onboarding both virtually and in person
- Proficient with CRM systems and customer success platforms
- Able to analyze client behavior and recommend strategic improvements
- Technically curious and eager to learn evolving product capabilities
- Bachelor's degree in Business, Marketing, or related field preferred
Preferred Experience
- Self-storage, insurance sales, or networking, services industry
- Hosting virtual-based training or webinars
- Familiarity with Slack, Google Suite, Microsoft Teams, Gainsight
Benefits & Perks
- Competitive salary
- Performance bonus + stock option eligibility
- Health, dental, and vision insurance
- Paid time off (PTO)
- Opportunities for growth in a fast-scaling technology company
- Hybrid/remote flexibility
How to Apply:
Send your resume and a short cover letter to
StorageDefender is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.