Job Title: Remote Customer Success Representative
Job type: Full-Time 30-40 hours/week (Contractor)
Location: Remote
Intended Start Date: ASAP
Who We Are:
Think Academy US ( ), a 100% owned subsidiary of TAL Education Group (NYSE: TAL), is a recently established education technology (Ed-Tech) company providing K-12 extra-curricular learning services through science and technology. We aim to foster local children's critical thinking and logic skills through innovative teaching techniques. We believe Love and Technology can enhance education. Each week, over 6 million students engage with TAL's educational platforms.
Your Role:
Think Academy U.S. is seeking an enthusiastic Customer Success Representative to provide exceptional customer experiences by supporting and consulting our potential and current parent-clients. As part of our Customer Success team, you will have the opportunity to build scalable systems and processes for a great customer journey.
As a Customer Success Representative, your responsibilities include:
- Acting as the go-to resource for parent-clients, ensuring their concerns are heard, understood, and addressed quickly.
- Fostering positive, long-lasting relationships with parents and students, delivering exceptional service that builds trust and satisfaction.
- Addressing parent questions or concerns, ensuring that parent and student needs are met effectively and in a timely manner.
- Serving as the primary contact for potential customers, answering questions and providing support and consultation via WeChat, email, and phone calls.
Work Hours:
- 8:30am - 5:30pm (Pacific Time)
What We're Looking For:
- Previous customer service or customer-facing experience is highly desired.
- Passion for learning and excitement to grow by tackling challenges head-on within a team.
- Strong verbal and written communication skills, friendly demeanor, and ability to understand customer needs.
- Comfortable working in a remote, fast-paced, and dynamic environment.
- Quick and clear in communication, with a knack for timely responses.
- Fluency in Mandarin (speaking, reading, and writing) is essential.
Pay & Benefits:
- Flexible Remote Work: Work from anywhere that suits you best.
- Performance-Based Commission: Rewarding hard work with extra earnings.
- Professional Growth: Sharpen your communication, strategic thinking, and problem-solving skills through hands-on, real-world experience.
- Pay: $18-$20/hr
Think Academy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.