Position: Customer Success Representative
Hours: Monday through Friday 8am - 5pm EST (other times as needed)
Job Description:
Follow orders to completion, including entering standard orders, managing ship dates, payments, etc.
Work closely with the other departments to understand order workflow throughout the plant.
Schedule receipt of label and/or product samples to ensure projects are kept on schedule.
Work with sales team for any updated pricing needs.
Use problem solving skills and forward thinking to develop and improve processes within the department.
Respond to customer inquiries, communicate any early or delayed shipments, and resolve any service or delivery related issues.
Contact customers for additional needs or for possible upselling opportunities.
Work with engineering when necessary to communicate any product issues.
Work with tech support when necessary to communicate any technical issues.
CTM phone reception for CTM sales - potentially plant-wide.
Quoting/Order Entry for Tech Support service calls.
General administrative tasks.
Can lift items up to 50 lbs.
Training: OJT with inter-departmental training as needed.
Salary: TBD
401K with CTM 3% contribution
Fully paid Health premiums
Paid Vacation/Holidays