About the Company Our client,
Statusphere, is a fast-growing US-based startup that helps leading consumer brands scale micro-influencer marketing - without the typical complexity. With over
400+ brand clients, (including BeautyBio, The Cookware Company, Fever-Tree) their platform uses smart matchmaking, fulfillment tech, and guaranteed content delivery to drive real results.
They recently raised $5M in seed funding and are on track toward a Series A. Their team is distributed and fully remote, operating in a dynamic, product-led environment with a strong focus on client success and innovation.
About the Role We're looking for a
Customer Success Manager to join Statusphere's high-performing team. This person will act as a strategic partner to brand clients, driving adoption, retention, and growth by helping them get the most out of the platform.
This is a role for someone who thrives at the intersection of influencer marketing, client strategy, and data-driven growth. In Q1, the CS team hit
146% of their booked expansion quota - now they're looking for another top performer to join the ride.
What You'll Do - Own and grow relationships with mid-market brand clients
- Guide clients through onboarding, adoption, renewals, and upsell opportunities
- Provide strategic marketing insights and recommendations to maximize platform value
- Track campaign progress, ensure smooth execution, and proactively remove blockers
- Collaborate cross-functionally with Product, Sales, and Marketing teams
- Become a subject matter expert on influencer marketing and social commerce
- Help build scalable CS processes and client education materials
Who We're Looking For - 3-5+ years in B2B SaaS Customer Success, account management, or consulting
- 2-3+ years working in influencer marketing, social media, or digital advertising
- Experience with mid-market or enterprise-level consumer brands
- A proactive, strategic thinker with strong business acumen
- Proven ability to drive adoption, retention, and expansion revenue
- Strong communication and relationship-building skills, including with senior stakeholders
- Comfortable managing a book of business and navigating fast-paced environments
- Naturally curious, data-driven, and passionate about marketing innovation
Perks & Benefits - Competitive compensation + bonus structure
- Employee stock options upon offer
- 100% medical, dental & vision insurance (U.S. based)
- Fully remote flexibility
- Unlimited PTO + paid holidays
- 401(k) with 4% match
- Paid parental leave
Working Hours & Setup This is a fully remote contract role. Some
overlap with US business hours is required (typically 12 p.m. to 8 p.m. EET for EU-based candidates). Statusphere operates as a collaborative, async-friendly team, but responsiveness during working hours is key.
Locations New York Remote status Fully Remote Employment type Full-time