Full-time, Remote Position in DFW
Our service team is looking for a client project manager to support our rapidly growing software training business.
About SVI
SVI is a U.S. based talent solutions and EdTech company that has supported the learning, education, and training needs of many of the world's most admired companies and institutions. We create innovative learning experiences through our services, our curriculum and media solutions, and our best-in-class software.
SVI's flagship product, Learner Mobile , is an award-winning next generation continuous learning platform that serves the needs and desires of the modern learner, giving them on-demand content that helps them perform at their best. The 36 Dollar 360 is the industry's lowest-priced, easiest to use, and most broadly deployable 360 assessment solution available.
What We're Looking For
We're looking for a client success manager to support our clients, manage the Learner Mobile software integration process, create and manage project plans, and coordinate with our creative team as they create custom training programs and courses for organizations.
The responsibilities of this role include:
- Partner with clients to kick-off, plan, and manage their implementation or training development projects
- Coordinate client interactions and meetings based on implementation or project need
- Build and manage detailed project plans across clients
- Coordinate with the SVI solutions team to kick-off and manage the success of implementation and training projects
- Create custom reports based on client need
- Ensure that timelines and success metrics are being met for our clients
- Supporting the Director of Services in various client administration tasks
Job Specifics
SVIers are self-driven problem solvers. We are good at figuring things out quickly, making smart decisions, and working effectively with our team and our clients' teams. Our team members are also customer-centric, often going above and beyond to support the success of our customers and their needs. A client project manager at SVI will have the opportunity to serve our clients and grow their career. We are looking for someone who:
- Holds a bachelor's degree
- Has 3+ years of service or business experience
- Ability to interact directly with clients with expertise and professionalism
- Proficient in project management methodologies, tools, and technologies.
- Is detail-oriented and deadline driven
- Is tech and software savvy
- Proactive and solution-oriented mindset
- Ability to adapt to the dynamic nature of SVI's diverse client base.
- Is devoted to learning about our clients and their businesses
- Excellent communication and presentation skills
- Training development experience is a plus
Location and Travel
This role will require occasional meetings at client locations and some travel for team and client meetings. SVI has office locations in Springdale, AR. We'd like our team member to primarily be onsite at the office; however, we have a very flexibe work environment for times that work from home is needed.