At Kixie, we're building a modern, all-in-one sales engagement platform that helps teams work smarter and close deals faster. Our cloud-based calling and texting solution integrates seamlessly with leading CRMs like HubSpot, Salesforce, and Pipedrive to streamline workflows, automate outreach, and provide real-time insights and reporting. Designed to support both sales and support teams, Kixie enables reps to take the right action at the right time-boosting efficiency, consistency, and impact. If you're excited to shape the future of sales technology, we'd love to hear from you.
Overview As a Customer Success Manager, you'll work closely with customers to ensure they're seeing value, staying engaged, and achieving their goals with our platform. You'll play a key role in driving retention, building strong relationships, and identifying opportunities for growth. This is a great opportunity to develop your career at a fast-growing tech startup while honing valuable customer success skills. We're looking for someone with 1-2 years of experience in a client-facing role who's excited to make a real impact.
Responsibilities - Create and maintain relationships with our largest customers to better understand and achieve their needs
- Work cross-functionally within the company to communicate with all stakeholders in customers' success
- Drive adoption and expansion of Kixie products by highlighting feature opportunities, educate customer on Kixie best practices, and create relevant strategies to customers
- Communicate with customers of all technical levels via phone, email, and chat
- Help design automated learning and development resources for new clients
- Be the first line of contact for customer questions and issues, work with the appropriate internal teams (e.g. engineering, product management, customer success) to solve problems and manage them through to resolution
- Conduct regular screen-shares, workshops, and customer training sessions to help our customers reach their business goals and advance their careers.
Requirements - Demonstrates a strong work ethic, consistently exceeding expectations and delivering exceptional results.
- Maintains patience and a calm demeanor in all interactions, ensuring professional and positive engagement.
- Technologically savvy, with the ability to quickly master tools such as HubSpot, Pipedrive, Salesforce, and Zoho, even without formal computer science training.
- Thrives in dynamic environments as a dedicated learner, eager to embrace new challenges and adapt to change.
- Excels in interpersonal communication, effectively engaging with customers and colleagues via phone, email, or chat to build lasting relationships.
- Approaches problems with a solutions-oriented mindset, adept at tackling new and complex challenges.
- Creates positive and memorable customer interactions, contributing to an outstanding customer experience throughout the lifecycle.
- Applies critical thinking and creativity to navigate challenges, ideally supported by a bachelor's degree.
Benefits and Perks - Comprehensive medical, dental, and vision insurance
- Unlimited paid time off (PTO), sick leaves, and paid holidays
- Complimentary parking in our secure garage
- Opportunities for career development and continuous learning
- A collaborative, dynamic, and supportive team environment
- Pet friendly office.
$65,000 - $90,000 a year
The range posted above reflects the possible total compensation for this role and may vary based on factors such as experience and skills.