Role: Customer Success Manager - Founding Team
Location: San Francisco, US (on-site)
Salary: Up to $200K OTE
Join an ambitious early-stage AI startup as a Founding Customer Success Manager. Ideal Candidate Profile: - 3+ years experience in Customer Success or Account Management at a dynamic software company.
- Demonstrated success in managing customer relationships, driving product adoption, and expanding client accounts.
- Ability to manage a large portfolio of accounts while prioritizing effectively.
- Enthusiastic about contributing to a fast-paced, early-stage environment, and ready to create and perfect processes.
- Genuinely passionate about fostering customer success, using a consultative and problem-solving mindset.
- Outstanding communication skills and relationship-building abilities, engaging stakeholders at all levels.
About the Role: As the Founding Customer Success Manager, you will be instrumental in defining how this AI startup delivers support, retains, and grows their customer base. You will collaborate closely with early customers to ensure they experience measurable success with our offerings, while also helping to establish and enhance the customer success strategy.
About the Company: - Early-stage AI startup with over $70M in funding, supported by top investors like a16z and Bessemer Ventures.
- Servicing 200+ customers, including recognizable brands such as Amazon, Shopify, and Adobe.
- Founded by mission-driven leaders from Coinbase, Amazon, and Oracle, boasting extensive AI/ML expertise.
- Currently experiencing rapid growth and recently achieved a record month, all driven through a self-serve PLG model.