Project Description:
DXC Technology (NYSE: DXC) helps global companies run their mission critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new levels of performance, competitiveness, and customer experience. Learn more about how.
Client Success Managers (CSMs) deliver revenue growth in one or more client accounts. They are the key representative of the Consulting & Engineering Services (CES) organization for their clients and coordinate all CES activities and personnel within their account(s). CSMs are core to the development and delivery of CES strategic objectives and financial goals.
Occasional travel to client sites is expected, averaging up to 25%, based on project demands and client needs.
Responsibilities:
- Lead account planning with market partners and industry SMEs.
- Manage a sub-$5M pipeline and ensure contract renewals.
- Foster a revenue growth mindset across the CES team and identify opportunities.
- Drive proactive opportunity creation with Consulting Partners, Technical Leads, and Sales teams.
- Act as the Voice of the Client within CES, aligning client goals, internal programs, and tech activities.
- Expand relationships with key client stakeholders and stay informed on industry trends and competitors.
- Approve sub-$5M deals and collaborate on accurate forecasting.
- Ensure contractual delivery obligations are met and client satisfaction with delivered work.
- Lead a virtual team across CES to optimize margin, resources, and delivery efficiency.
- Oversee fixed-price projects to meet time, scope, and budget.
Mandatory Skills Description:
- Bachelor's degree in a relevant field or equivalent combination of education and experience.
- 5-7 years of experience in Customer Success, Account Management, or a technical customer-facing role.
- Proficient in strategic planning, client relationship management, and team leadership.
- Extensive experience interacting with C-level executives, including Senior Directors and Directors.
- Strong expertise in Client Stakeholder Management, Account Management, Delivery, and Program Management.
- Ability to stay up-to-date with industry knowledge and technology trends in Travel and Transportation (TNT), Energy & Utilities, Technology and Entertainment, Telecom, and IT Agriculture.
- Ability to operate independently while aligning with broader company objectives.
- Exceptional communication and interpersonal skills, capable of translating customer insights into actionable outcomes.
- Demonstrated success in managing customer accounts within the TNT, Energy & Utilities, Technology and Entertainment, Telecom, and IT Agriculture industries.