About Fishbowl Fishbowl is an industry leading, top supplier of manufacturing and warehouse management software for small, medium, and enterprise sized businesses across 40+ verticals. While our mission is to deliver amazing software, service, training, and support to our customers to help them grow and scale their business operations, our passion is helping people. Whether you are new to owning and operating a business, or you have been at it for 20+ years, Fishbowl provides simplicity and flow for business owners and makes it easier for them to focus on what they love most, running their business.
To support the mission of Fishbowl, we have recently partnered with Diversis Capital to invest in Fishbowl's growth and market scale. We are well on our way to developing exciting new cloud-based products that will continue to surprise and delight our existing and future customers. We also have exciting plans to expand our efforts internationally and are focused on building a globally oriented team that will allow us to scale our operations and future market growth potential.
The Opportunity As a Customer Success Manager (CSM) at Fishbowl Inventory, you will be responsible for building and maintaining strong relationships with customers to ensure they achieve their business goals using our software. You will proactively engage with clients, provide strategic guidance, and work cross-functionally to enhance customer satisfaction, retention, and product adoption.
As we work to expand our internal team, Fishbowl is looking for individuals who are highly collaborative, carry diverse skill sets, love problem solving, and understand the value of working on a high-performing, goal-oriented team.
Our HQ offices are based in Orem, UT, where this position will be located.
Key Responsibilities: - Serve as a point of contact for a portfolio of new customer accounts, ensuring they derive maximum value from Fishbowl Inventory Products.
- Develop and maintain strong relationships with key stakeholders to drive product adoption and long-term success.
- Conduct regular check-ins, business reviews, and strategic discussions with customers.
- Proactively identify challenges and opportunities, providing solutions that align with customer needs.
- Partner with Account Management, Sales, Support, Implementation, and Product teams to advocate for customer needs and influence product fixes and enhancements.
- Drive customer retention by analyzing usage patterns, engagement levels, and potential churn risks.
- Provide training, onboarding, and best practices to empower customers in using Fishbowl Inventory effectively.
- Track and report on customer success metrics and satisfaction levels.
Requirements - 2+ years of experience in Customer Success, Account Management, or a related role in the SaaS tech industry.
- Strong understanding of inventory management software and/or supply chain operations is a plus.
- Excellent interpersonal and communication skills, with a customer-first mindset.
- Proven ability to build and maintain long-term customer relationships.
- Experience analyzing customer data and using insights to drive engagement and retention.
- Ability to manage multiple customers and priorities in a fast-paced environment.
- Proficiency with CRM tools (Salesforce experience preferred) and customer success platforms.
Benefits - Flexible PTO with no accrual needed allowing employees the time they need away from work
- Multiple healthcare options to choose from including PPO and CDHP options with matching company contributions to an employee's HSA account
- Paid parental leave
- 401K matching
- On-site gym, company paid lunches, fully stocked snack bins and refrigerators in the office (anyone want a Monster to drink?)
- Generous anniversary gifts for all employees on their anniversary date
E-Verify Fishbowl participates in the Electronic Employment Verification Program. Please visit for more information.
EEO Fishbowl provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
ADA Fishbowl is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.