SuperDial is looking for a Customer Success Manager (CSM) to ensure our clients maximize the value of our AI-powered healthcare solutions. This role is ideal for someone who thrives on building strong relationships, solving complex technical challenges, and ensuring customer success through hands-on support. If you have experience managing enterprise healthcare accounts, a strong technical aptitude, and the ability to troubleshoot issues at a high level-including diving into error logs and working with engineering teams-we want to hear from you.
About the role: - Own post-sales customer relationships, ensuring successful onboarding, adoption, and ongoing satisfaction.
- Act as the primary point of contact for enterprise clients, proactively identifying and resolving challenges.
- Provide high-level technical support, helping customers troubleshoot issues, analyze error logs, and escalate technical problems as needed.
- Work closely with engineering and product teams to translate customer feedback into product improvements.
- Develop and deliver customer training, best practices, and ongoing enablement strategies.
- Monitor key account health metrics, proactively identifying risks and opportunities for deeper engagement.
- Drive renewals and expansion opportunities, identifying and executing upsell strategies to maximize customer lifetime value.
- Advocate for customers internally, ensuring their needs are prioritized in roadmap discussions.
About you: - 3+ years of experience in customer success, technical account management, or a similar customer-facing role in SaaS or healthcare tech.
- Strong technical aptitude, with the ability to analyze error logs, troubleshoot integration issues, and provide high-level technical support.
- Experience working with EHR systems, APIs, and healthcare IT workflows.
- Excellent problem-solving skills, with the ability to bridge technical and non-technical conversations.
- Ability to manage multiple enterprise accounts, balancing proactive engagement with responsive support.
- Strong communication and interpersonal skills, with a focus on building trust and driving long-term relationships.
- Proven experience in renewals, upselling, and account expansion strategies.
Preferred qualifications: - Experience in healthcare, AI-driven solutions, or revenue cycle management.
- Familiarity with logging and monitoring tools to help diagnose customer-reported issues.
- Experience with API integrations, cloud platforms (AWS, GCP, Azure), or database queries.
- Previous experience in pre-sales, onboarding, or implementation roles with a technical component.
What's in it for you? • The opportunity to own and drive customer success at a rapidly growing AI-powered healthcare company.
• A fast-moving, entrepreneurial culture where your work directly impacts customer satisfaction and retention.
• A remote-friendly, flexible work environment that prioritizes impact over hours worked.
• Competitive salary, performance-based bonuses, and benefits, including health, dental, vision, and equity options.
Who we are: SuperDial is transforming AI in healthcare, delivering intelligent automation solutions that optimize revenue cycle management and operational efficiency. Our customer success team ensures clients experience seamless onboarding, rapid adoption, and ongoing innovation. Join us and help shape the future of AI in healthcare.