About UnityAI UnityAI is an AI startup building the future of healthcare operations. With a $4M seed round from Max Ventures, Whistler Capital, Company Ventures, Nashville Capital Network, and other deeply connected supporters, we're on a mission to empower healthcare providers with intelligent tools and transform how patient care is delivered.
Why we're hiring As a fast-growing team working with innovative healthcare providers across the country, we're looking for a Customer Success Manager to ensure our clients maximize the value of partnering with UnityAI. You'll be the primary point of contact for our customers post-sale - building relationships, driving adoption, resolving issues, and helping organizations unlock meaningful impact using our technology.
We're looking for someone who thrives in fast-paced environments, excels at cross-functional collaboration, and brings a customer-first mindset to every interaction.
In this role, you'll help lead: - Customer onboarding & implementation: Partner with Product and Commercial teams to ensure new customers have a smooth, successful onboarding experience by creating and executing implementation playbooks, regular reporting to stakeholders, and ensuring project deadlines are met.
- Relationship management: Develop and maintain deep, trusted partnerships with clinical, financial, and operational leaders across our customer base. Serve as the strategic advisor helping them achieve their goals with UnityAI.
- Renewal & expansion: Identify opportunities to expand product usage and drive contract renewals by building strong relationships and demonstrating value.
- Engagement & adoption: Monitor product usage and customer health metrics, proactively identifying opportunities for deeper engagement, training, or intervention.
- Support & issue resolution: Act as the voice of the customer internally. Triage and resolve issues quickly by coordinating cross functionally.
- Insights & feedback loop: Capture, synthesize, and share feedback that informs our roadmap and ensures the product continues to deliver value.
What you'll need to be successful: - 2-5 years of experience in customer success, account management, implementation, or consulting roles, ideally within enterprise SaaS or healthcare. Successful startup experience preferred.
- Exceptional communication skills: You can influence, educate, and advocate with clarity and empathy - whether with frontline staff or C-suite executives.
- Strategic mindset: You think long-term about customer relationships and know how to balance immediate needs with long-term success.
- Ownership & follow-through: You care deeply about outcomes and do whatever it takes to make your customers successful.
- Process orientation: You're comfortable designing and refining internal systems, templates, and processes to support a growing CS function.
- Comfort with data: You know how to interpret dashboards, identify trends, and use metrics to inform strategy and customer conversations.
Additional values, skills, and mindsets include:- Extreme ownership: We are a small and mighty team. When you find an issue that needs to be handled, your first thought should be to take ownership and get it done.
- Collaboration and communication: Because we are a small, early-stage startup, everyone needs to be contributing their maximum in the areas where their talents and ability are best suited. That means communicating eagerly and collaborating with others to achieve our goals in the most efficient way possible.
- Big-picture thinking: Everyone needs to care a lot about our broader business goals and understand how their daily work drives toward those goals.
- Velocity and delivery: You ship solutions efficiently and effectively, maintaining a balance between speed and quality.
- Adaptability: We're in a stage of rapid experimentation and prototyping, so you will need to be comfortable with ambiguity, change, and uncertainty. Your key priority may change tomorrow; if that doesn't excite you, this may not be the right fit.
What we offer:- Competitive compensation package, including equity options
- Medical, Dental, Vision, HSA, Life, Accident, Hospital, and Critical Illness insurance
- Flexible work hours and vacation policy
- 401(k)
- Free lunch when working onsite
- A dynamic, innovative, and supportive work environment where your contributions have a direct impact on the future of healthcare
Apply now