Customer Success Manager

At Hudl, we build great teams. We hire the best of the best to ensure youre working with people you can constantly learn from. Youre trusted to get your work done your way while testing the limits of whats possible and whats next. We work hard to provide a culture where everyone feels supported, and our employees feel ittheir votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces.

We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. Thats why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.

Ready to join us?

Your Role

We're looking for a Customer Success Manager to join our growing team. Youll work to ensure high retention rates, foster ongoing product engagement, and drive adoption of key product offerings such as Fan products (Streaming and Ticketing) within existing accounts. In addition to focusing on customer satisfaction and renewals, CSMs will play a pivotal role in influencing account growth by partnering closely with Account Executives (AEs) in their territory to grow overall account spend and drive incremental revenue.

Your priorities will include:

Engaging current users. Youll help us ensure Hudl renewal rates are high and our customers remain engaged by conducting check-in calls with coaches and athletic directors. Youll provide education material and answer any questions they have.

Selling the value of Hudl. Across your accounts, you'll continuously communicate with users to ensure theyre getting the most of their Hudl products. Youll help identify where they could benefit from other products or services.

Digging into dissatisfaction. Youll get to the bottom of user issues and work hard to keep them with Hudl.

Focusing on numbers. Keeping renewal and engagement rates high, and cancellation rates low, will be your first priorities.

Location

This role requires 3 days in the office each week, so we're only considering candidates who live within commuting distance of our Lincoln, Nebraska headquarters.
Must-Haves

Comfortable with growth. You can show value in current product offerings, but aren't afraid to help Hudl grow its business.

Passionate. Youre excited to support our users and ensure our products are making their lives easier.

A great communicator. You're comfortable speaking with customers over the phone and through web demos to achieve your renewal goals.

A people person. You dont shrink away from the tough conversations and you'll go the extra mile to help a customer.

Nice-to-Haves

Desire to beat expectations. Youre a goal setter and self-motivated.

Curiosity. Youre always on the lookout for ways to increase current customer revenue.

Experience in the SaaS industry.

Our Role

Champion work-life harmony. Well give you the flexibility you need in your work life (e.g., flexible vacation time, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.

Guarantee autonomy. We have an open, honest culture and we trust our people from day one. Your team will support you, but youll own your work and have the agency to try new ideas.

Encourage career growth. Were lifelong learners who encourage professional development. Well give you tons of resources and opportunities to keep growing.

Provide an environment to help you succeed. We've invested in our offices, designing incredible spaces with our employees in mind. But whether youre at the office or working remotely, well provide you the tech stack and hardware to do your best work.

Support your mental and physical health. We care about our employees wellbeing. Our Employee Assistance Program, employee resource groups and fitness partner Peerfit have you covered.

Cover your medical insurance. We have multiple plans to pick from to ensure youll have the coverage you (and your dependents) want, including vision, dental, fertility healthcare and family forming benefits.

Contribute to your 401(K). Yep, thats free money. Well match up to 4% of your own contribution.

Compensation
The compensation for this role is displayed below. The actual earnings will vary based on your individual performance against defined quotas youll receive after your start date in your Individual Sales Plan (ISP).Base Salary Range$34,000$40,000 USDOn-Target Earnings$54,000$64,000 USDInclusion at Hudl

Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, well create an environment where everyone, no matter their differences, feels like they belong.

We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities. But we recognize theres ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports.

We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates. Please dont hesitate to applywed love to hear from you.
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