Xpodigital is a rapidly growing digital signage and convention internet company looking for a standout Customer Success Manager, with 2 to 5 years of Customer Success or account management experience and a college degree. Experience working in hospitality as a customer success manager or in a similar industry is preferred.
Primary business operations are based in Orlando, Florida. We are looking for candidates to service our West Coast customers.
Here are a few activities you can expect to work on once you've gained competency in Xpodigital's suite of products and technology:
- Ensure the on time issuing and payment of annual recurring payments
- Serve as the primary contact for customers post install and build executive relationships to establish a trusted advisor partnership
- Focus on driving additional revenue via selling add-on products, replacement equipment, creative services and extended warranties
- Collaborate with Support team as needed to resolve customer issues
- Collaborate closely with Sales team to support customer renewals and expansion opportunities
- Continually seek out opportunities to enhance customer relationships
- Become an expert on product and service offerings in order to provide guidance on how to get the most out of our product and services
- Understand customer outcomes by communicating with customer and issuing customer surveys
- Be an advocate for the client and facilitate requests to Development and Product to help innovate and deliver when possible
- Design and implement Customer Success Plans; identifying stakeholders, goals, and milestones
- Review and track CS ongoing metrics including customer health and retention
- Attend local/regional industry related networking and association events
- Travel to customers for in person CS visits - by plane, possibly once a month
- Churnzero
So, are you passionate about helping customers solve business problems by providing practical results-driven technology solutions? To be successful in our unique environment, you must be proactive, organized, goal-oriented, upbeat, and insightful with a take-charge attitude. You also need to be team-focused, dependable, knowledgeable and love to provide services you and the client can trust and believe in. We love team players that take pride in their work.
You must be able to demonstrate a proven ability in having an executive presence and communication abilities (written, verbal and presentation). You need to love people, and thrive on building client relationships. Basic IT network and network hardware knowledge is a plus. You also need to be self-motivated, detail-oriented and have outstanding time management skills.
We hire people, not resumes, and we only hire top performers for whom Xpodigital is the right fit. Please contact us if you want to work for a different kind of company that wants you to love your job and enjoy working with your teammates. If you have read this entire job posting, submit your qualifications to along with a joke any joke, but keep it clean. Do not submit your resume through linkedin. If you can follow these directions this is going to show me that you have an attention to detail which is a skill we are looking for and it will make you stand out from everyone else who is just hitting apply and not reading this posting at all