Join Our Team at Learning Without Tears.Position: Customer Success Manager
Territory: Mountain Territory (NE, CO, KS, WY, UT, ND, SD) Are you passionate about education and looking for an opportunity to make a real difference in the lives of educators and children? At
Learning Without Tears (LWT), we are a mission-driven, family-owned company dedicated to providing top-tier educational products, professional learning, and digital resources. Our team thrives on innovation, collaboration, and a shared commitment to excellence, creativity, and simplicity.
We believe in fostering a culture of
diversity, equity, and inclusion where every team member feels a true sense of belonging and community. Our employees' unique experiences and perspectives drive our passion and innovation, propelling our mission forward.
We are seeking a proactive and customer-focused
Customer Success Manager to join our team. In this role, you will build strong relationships with schools and districts using LWT products and services-ensuring their goals are met, fostering long-term partnerships, and driving renewals and expansion opportunities. You'll be a trusted advisor, guiding customers through their journey with us and helping them maximize the value of their investment.
What You'll Be Doing: - Developing and executing strategic account plans to achieve customer success and business growth.
- Building and nurturing relationships with assigned accounts to secure renewals and identify upsell opportunities.
- Anticipating customer needs, providing tailored solutions, and adjusting strategies to meet long-term goals.
- Managing all aspects of your assigned accounts with a focus on retention, expansion, and satisfaction.
- Collaborating with the Sales team to drive revenue growth, align on strategies, and meet shared territory targets.
- Analyzing customer feedback and developing processes to enhance their overall experience.
- Documenting client success stories and key performance benchmarks.
- Mastering LWT's product suite and staying informed about the K-12 education landscape.
What You Bring to the Team: - Bachelor's degree in education, business, or a related field.
- 5+ years of experience in education and/or customer success, ideally within a SaaS education company.
- 2+ years of experience in product or solution implementation.
- Proven ability to build senior-level relationships and manage complex projects.
- Strong leadership, presentation, and consensus-building skills.
- Excellent organizational skills and the ability to manage multiple projects in a fast-paced environment.
- A passion for exceeding customer expectations and driving results.
- Track record of meeting or surpassing goals and targets.
- Exceptional communication skills-both written and verbal.
- Experience working in a SaaS environment (preferred).
- Willingness to travel 10%-25% of the time.
Why Join LWT? We value our team members and offer a supportive and engaging work environment with plenty of perks:
- Comprehensive benefits - medical, dental, vision, life insurance, paid family leave, pet insurance, and more.
- Team Spirit - company events, wellness fairs, happy hours, and surprise celebrations.
- Career growth - opportunities to learn, grow, and make a direct impact in education.
Ready to join a team that's changing lives through education?
Apply now: Learning Without Tears is proud to be an Equal Opportunity and Affirmative Action Employer.
Let's make a difference together-one student, one teacher, one partnership at a time.