Customer Support Account Manager
On-site in Fort Worth, Texas
We're looking for a technical powerhouse and project execution pro to step into a hybrid role that combines customer success, technical scoping, and hands-on project coordination. As our Customer Support Account Manager, you'll partner with Enterprise Account Managers post-sale to turn client needs into fully executed upgrades, refreshes, and rollouts-on time, on budget, and with zero surprises.
What You'll Do:
- Bridge the gap between the sales handoff and flawless project delivery for enterprise clients
- Scope technical upgrades and service add-ons (think AV, hardware, systems monitoring, etc.)
- Work cross-functionally with procurement, scheduling, and engineering teams to drive execution
- Own the project timeline from kickoff to completion, making sure nothing falls through the cracks
- Visit client sites to validate needs, assess scope, and track progress
- Serve as the technical point of contact and make sure every detail aligns with client expectations
This Role Is Not:
A sales or business development role (we've got a team for that)
A high-touch customer success job-your focus is execution, precision, and results
What You Bring:
- Strong technical chops-especially in AV/IT, hardware, or system deployment environments
- Experience leading customer-facing projects or technical implementations
- On-site availability within the Dallas-Fort Worth area
- Self-starter mentality with next-level organization and follow-through
- Bonus: Experience in fast-moving tech, integration, or enterprise operations environments