Customer Success Manager

Fort Lauderdale, Florida

Salary Details: $90000.00 - 120000.00 a year

KeyStaff Professionals- A Division of Midwest Staffing
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? $90-$120K base + uncapped commission (high 6-figure OTE possible)

? Performance-Based Equity

Keystaff Professionals is proud to partner with a rapidly scaling E-commerce infrastructure company to find an exceptional Merchant Success Manager to support high-risk merchants in thriving on an AI-powered, customizable platform built for elite DTC operators.

About the Opportunity

This company is reinventing what's possible for direct-to-consumer brands operating in nutra, info products, trial-to-bill, and direct response verticals. Since launching in late 2023, they've hit 8-figure ARR and are growing 35% month-over-month.

Led by a proven founder with $150M+ in E-commerce sales and a seasoned exec team, they're building the next billion-dollar platform for high-performing merchants who demand control, flexibility, and speed

What You'll Do

  • Own merchant acquisition - Use your industry network and outbound skills to bring high-potential merchants onto the platform.
  • Drive strategic growth - Solve complex issues like chargebacks, fraud, or processing limits with smart, scalable strategies.
  • Deliver white-glove support - Be the go-to advisor helping merchants unlock product features, partner solutions, and data-driven decisions.
  • Champion the brand - Represent the company in high-risk E-commerce communities, webinars, and industry events.

You Might Be a Fit If You Have:

  • 3+ years in high-risk ecommerce - Nutra, trial-to-bill, info products, or direct response experience is essential.
  • Hands-on knowledge of merchant processing - You know BIN routing, reserves, chargeback thresholds, and acquirer underwriting like the back of your hand.
  • Strong client service instincts - You've supported high-revenue, fast-scaling founders and know how to build trust quickly.
  • A strategic mindset - You can break down complex growth challenges and offer simple, effective solutions.
  • An entrepreneurial streak - You're motivated by performance, not process. You want upside, autonomy, and to work with A-players.

Why Join

  • Uncapped earnings - Strong base + performance commissions and equity potential
  • Elite clientele - Collaborate with 7-9 figure E-commerce founders daily
  • Zero bureaucracy - Founder-led, fast-moving, no red tape
  • Massive career upside - The right person will grow fast with the company
  • Remote flexibility - If you're the right fit, geography won't hold you back

Sound like your kind of opportunity?

Apply directly via LinkedIn or reach out to Keystaff Professionals to explore this high-impact, high-upside role.

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Date Posted: 11 May 2025
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