Customer Success Manager

Solen Software Group: Solen Software Group is an evergreen holding company that acquires and operates proven software businesses that have significant growth potential in a variety of vertical markets, enabling them to be market leaders in their niche industry. Solen owns several software companies in various market spaces: Human Resource Technology, Fleet Telematics, Asset Management. Solen is backed by a group of advisors and investors that have built software businesses of material scale (10-100M in ARR) and advised many.

About AutoTime: AutoTime is the leading time and labor tracking solution purpose-built for the Aerospace and Defense (A&D) industry part of Solen Software group since Feb 2025. For over 20 years, we've partnered with top A&D contractors to deliver compliance-driven, highly technical solutions that are essential for managing complex labor requirements and payroll accuracy.

The Purpose

As a Customer Success Manager at AutoTime, you will play a pivotal role in driving customer adoption, retention, and expansion within AutoTime's existing customer base. Your primary objective will be to maximize customer value, uncover new growth opportunities, and build long-lasting relationships with key stakeholders, ensuring long-term success and satisfaction.

Key Responsibilities


• Drive Expansion: Identify and close opportunities for license growth, renewals, upgrades, professional services, pricing adjustments, and cross-site deployments within existing accounts.


• Maximize Usage: Leverage product usage data to improve customer adoption, demonstrate ROI, and help customers fully realize the value of AutoTime solutions.


• Engage Executives: Develop and nurture relationships at the executive level, ensuring alignment on strategic initiatives and influencing decisions that support long-term account health and expansion.


• Pipeline Management: Maintain an accurate, up-to-date view of sales opportunities and customer needs, ensuring proactive engagement with key accounts.


• Partner Enablement: Collaborate with channel partners to uncover and close new revenue opportunities and enhance overall partner performance.

Key Requirements


• Bachelor's degree or equivalent experience in a relevant field from an accredited institution.


• 3-7 years of experience in customer sales, account management, or relationship management, with a proven track record of success in driving customer growth and retention.


• Results-oriented and proactive, with a strong ability to identify growth opportunities and capitalize on them.


• Exceptional communication skills, with the ability to articulate complex ideas clearly and effectively to stakeholders at all levels, including executives.


• Strong organizational skills, with the capability to manage complex contracts, multi-faceted projects, and dynamic relationship landscapes.


• A trusted advisor who fosters long-term, meaningful relationships with both customers and internal teams, ensuring mutual success and alignment.


• Flexibility to work remote or hybrid if based in the Weston, FL area, with support for travel and professional development opportunities.


• Legally authorized to work in the USA.

Why AutoTime?


• Join a high-impact team where your contributions will directly influence mission-critical operations in the Aerospace and Defense industry.


• Be part of a company that values expertise, customer impact, and long-term partnerships.


• Competitive salary in the range of $125k - $150k, plus bonus opportunities and additional benefits including health, dental, and matching 401k.


• Professional growth and development opportunities with support for continuous learning and career development.

For more information about AutoTime, please visit our website at AutoTime Solutions .

We thank all applicants for their interest; however, only those selected for an interview will be contacted.