Customer Success Manager

Position Overview

Now Hiring: Customer Success Manager

Location: St. Petersburg, FL
Schedule: Full-time
Pay: $50,000 - $55,000 annually (based on experience)
Position Type: Full-time
Why Join FRSTeam By Rogers?

FRSTeam By Rogers is a leading provider of textile restoration services, specializing in helping individuals and families recover from fire, smoke, water, and mold damage. Our mission is to restore peace of mind by delivering exceptional service with integrity, compassion, and professionalism. At FRSTeam By Rogers, we are guided by our core values: doing the right thing, being passionate, fostering loyalty, pursuing excellence, and staying authentic in all that we do.
What We Offer:

• Competitive Salary - $50,000 - $55,000 annually (based on experience)

• Comprehensive Health Benefits Package - Medical, Dental, Vision, and more

• Career Advancement Opportunities - Grow within a supportive environment

• Inclusive Work Culture - Guided by our core values of integrity and compassion
Your Role as Customer Success Manager:

As a Customer Success Manager, you will lead the customer service team while managing client accounts to ensure the highest levels of satisfaction and success. You will play a key role in training job coordinators to promote independence and will be instrumental in delivering exceptional service, resolving client issues, and driving account growth.
Key Responsibilities:

Team Leadership & Development

• Lead, train, and manage the customer service team to ensure high performance and professional growth.
• Support the professional development of staff through ongoing coaching and mentoring.

Client Relationship Management

• Maintain and nurture client relationships to promote satisfaction and retention.
• Ensure services are delivered according to client agreements and resolve any issues promptly.

Operational Oversight

• Monitor budget-related operations and prepare reports for billing, payments, pricing, and vehicle logs.
• Ensure compliance with company policies and standards.

What You Need to Succeed:

• Key Competencies:

• Strong leadership and team management skills.
• Excellent communication and problem-solving abilities.
• Proficiency in CRM software and Microsoft Office Suite.

• Qualifications:

• Bachelor's degree in business administration, management, or a related field preferred.
• Previous experience in customer service, account management, or a related role.
• Ability to work both independently and collaboratively within a team environment.

Please be advised: We are a Drug-Free Workplace and enforce our Drug-Free Workplace policy. Per Senate Bill 8A Frsteam by Rogers is not required to accommodate applicants or employees who use medical marijuana in any workplace, or any employee working while under the influence of marijuana.
Apply Today.

Take the next step in your career with FRSTeam By Rogers-where compassion and excellence meet opportunity.

Pay Range

USD $50,000.00 - USD $55,000.00 /Yr.