Required Skills & Experience
Bachelor's degree in Business Administration, Supply Chain Management, or a related field (MBA preferred).
10+ years of experience in customer experience, order management, or related roles.
Strong knowledge of order management systems (OMS), enterprise resource planning (ERP), and customer relationship management (CRM) tools, including quoting tools, SAP.
Job Description
The Customer Success Manager is responsible for managing and overseeing the administrative aspects of the sales process within the company. This role is also pivotal in shaping how customers perceive the brand. By driving initiatives to improve satisfaction and loyalty, this position contributes to customer retention, and ultimately, revenue growth.