Our team is dedicated to providing exceptional customer experiences and building long-lasting relationships with our clients. We're passionate about problem-solving and ensuring our customers receive support that's timely, helpful, and knowledgeable.
As a Customer Success Manager, you'll be the first point of contact for our customers, assisting them with inquiries, resolving issues, and guiding them through our sales process. We're looking for a customer-focused individual with strong communication skills, a passion for service, and an ability to stay calm under pressure.
Responsibilities - Respond to customer inquiries through phone, email, and in person promptly and professionally
- Identify and troubleshoot issues, providing sale solutions or directing customers to appropriate departments as needed
- Maintain detailed records of customer interactions, sales, and update account information
- Collaborate with sales team members to improve customer experience and share best practices
- Assist with customer concerns and work to find resolutions
- Support team and provide information about our products and services to new customers
Requirements - Strong interpersonal and communication skills
- Ability to work in a fast-paced environment with a problem-solving mindset
- Previous experience in customer service, sales, or a similar role is a plus
- Familiarity with customer support tools is beneficial
- High school diploma or equivalent; additional education or certifications are a plus but neither are required
If you're ready to make an impact by delivering top-notch customer service and boosting sales, apply today.