Job Summary TheMicrosoft Customer Success Manageris responsible forretention and growth of SHI Microsoft business within a given region. TheCustomerSuccess Manager will work closely with SHI sellersand build Microsoft sellerandleaderrelationships as well as top customer relations inside the assigned coverage area. TheCustomerSuccess Manager will meet with select customers each month, helping them with Microsoftproduct road map, transition to the cloud, and ensuring a positive customer experience with SHI.
This position isrequiredto report to the SHI Austin, TX office location asdeterminedby SHI management.
About Us Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next.
But the heartbeat of SHI is our employees - all 6,000 of them. If you join our team, you'll enjoy:
- Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
- Continuous professional growth and leadership opportunities.
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- World-class facilities and the technology you need to thrive - in our offices or yours.
Responsibilities Include but are not limited to: - Managing the customer experience through monthly meetings around products and licensing
- Executing against given key performance indicators including customer retention, growth of customers business, and selling MRR services.
- Engaging and building relationships with your Microsoft partners in the fieldto effectively co-sell
- Working with SHI sales to ensure they are reviewingMicrosoftroadmaps with stakeholders within the customers organization.
- Continuous learning and development on new product technology offerings and Microsoft specific offerings and programs.
- Assistingin training SHI Sales on Microsoft products & programs and how customers can benefit by using their core products.
Qualifications - Bachelor's degree or relevant work experience
- 1+years ofexperiencesellingMicrosoft productsand licensing
- 2+ years of sales experience
Required Skills - Superior organizational skills and project/time management abilities
- Strong understanding of Microsoft Selling and Microsoft Licensing Strategies
- A linear, logical thinking style with ability to break down and solve difficultproblems
- Excellentcommunications and presentationskills with ability to simplify and explain complex problems to stakeholders of all levels
- Entrepreneurial mindset with ability toidentifyvalue in an unstructuredsituation
- Emotional intelligence, flexible work style, and excellent diplomatic skills across all levels of the organization
Certifications Required - Achievement of MS-900and AZ-900certificationswithin90 daysof hire,required
- MS-900
- AZ-900
Unique Requirements - Position requires 15% travel
Additional Information - This position'sestimated annual pay range is $70,000 - $200,000,includinga base salary andcommission. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual.Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
- Equal Employment Opportunity - M/F/Disability/Protected Veteran Status
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Job Locations US-TX-Austin Requisition ID 4 Approved Min (Total Target Comp) USD $70,000.00/Yr. Approved Max (Total Target Comp) USD $250,000.00/Yr. Compensation Structure Base Plus Bonus Category Inside/Outside Sales