Customer Success & Implementation Specialist - ReferPro
Location: Lehi, UT - In office
Employment Type: Full-Time
ReferPro is the leading referral automation platform for service businesses. We help companies turn word-of-mouth into revenue by making referrals effortless. We're growing fast and looking for a Customer Success & Implementation Specialist to ensure our customers thrive with ReferPro.
What You'll DoAs a Customer Success & Implementation Specialist, you'll be the primary point of contact for onboarding new customers, driving adoption, and ensuring they get maximum value from ReferPro.
Onboarding & Implementation
- Guide new customers through setup and onboarding, ensuring a seamless launch.
- Customize referral programs to fit each business's needs.
- Train users on how to use ReferPro effectively.
Customer Success & Retention
- Proactively engage with customers to maximize product adoption.
- Monitor customer health metrics and drive retention.
- Provide exceptional support, resolving issues and answering questions.
Product Expertise & Customer Insights
- Collect feedback to improve product features and customer experience.
- Work closely with sales, product, and marketing teams to drive continuous improvement.
- Help refine customer success processes as we scale.
What We're Looking For- Ideally some experience in Customer Success, Implementation, Account Management, or Support (preferably in SaaS).
- Strong communication and problem-solving skills-you enjoy helping customers succeed.
- Experience with or ability to learn Hubspot, Monday, and set up customer integrations.
- A proactive, detail and process oriented attitude.
- The ability to work cross functionally with sales and product teams.
Why Join ReferPro?- Fast-growing startup with a game-changing product in the service industry.
- Make a real impact-your role will directly influence customer growth and retention.
- Collaborative and customer-focused team culture.
- Competitive salary, benefits, and growth opportunities.
Ready to help businesses scale with word-of-mouth marketing automation? Apply now and be part of the journey.