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About Us
We are Cyclomedica - bringing light into nuclear imaging since 1986. We have paved the way with nuclear medicine solutions in Australia and around the globe. From innovation, development to clinical practice applications - we are the world leaders in functional lung ventilation imaging with our proprietary technology: Technegas .
Created and manufactured in Australia our flagship product Technegas has revolutionised diagnostic lung imaging and today transform the lives of millions of patients in 66 countries around the world.
Following U.S. FDA approval, we are proud to bring this innovative technology to the U.S. market, expanding our mission to redefine excellence in nuclear medicine.
Join us as we continue to shape the future of nuclear medicine.
About the Role
This role will be responsible for providing a wide range of Cyclomedica customer service and support / coordination of activities for the Sales, Service, Operations, Clinical Applications, and Administration teams within Cyclomedica.
Key Responsibilities
Customer Service
Work collaboratively with our customers, the sales, service, administrative and company team.
Work cross functionally with the head office and global teams as required.
Deal with incoming customer enquiries.
Assisting the sales service administration team with daily administration activities.
Assist in preparation of customer proposals agreements tenders and manage regular follow up with customers
Manage assist in the processing of customer orders - processing order placement with suppliers order status stock receiving dispatching invoicing and shipping documentation (local and global).
Communicating internally important feedback from customers.
Assist in coordinating, responding and steering queries from customers relating to our products and services.
Distribution and follow up of customer information notifications.
Assist with trade show preparation including managing inventory and coordinating shipments to / from shows
Assist in reporting monthly sales tasks, active proposals, open back orders to the sale team
Assist in installation planning co ordination
Admin
Maintain and update accurate customer records licenses CRM systems.
General administration duties.
Assist in Executive Team Support including Management meeting preparation coordination contract document report management file administration communication events/conferences
Record keeping filing
Supporting the sales team with general operations to help reach the team's objectives.
Finance and Accounting
Assist in overseeing the entering and processing details
Assist in the sales and purchase order processes both locally
Reconciliation support and assistance as required
Accounts Receivables as required
System inventory receipt as required
Required Qualifications and Experience
Advanced computer skills and knowledge of MS office
Knowledge of Pipedrive a plus
Exposure to an office administration environment
Knowledge of clerical and administrative procedures and systems
Knowledge of principles and practices of basic office management
Exceptional communication skills - written and verbal
Flexible and adaptable, open to change
Ability to demonstrate tenacity and resilience and maintain drive and focus in the face of challenges or setbacks
Proactively seek solutions, showing persistence in problem-solving and a commitment to achieving objectives
Ability to prioritise, plan and organise
Problem solving ability
Information gathering and information monitoring
Attention to detail and accuracy
Ability to work collaboratively as part of a team
Why join our team?
Rare opportunity to join a company that manufactures both drug and medical devices
Competitive and attractive salary package
Professional development opportunities
Be part of an inspired and talented team
Company culture that values respect, collaboration, innovation and ethics
We are committed to providing products, services and solutions that improve clinical outcomes every day. If you feel the same - we would welcome your application.
Date Posted: 02 May 2025
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