Adecco Creative and Marketing has partnered with a global food production conglomerate to hire a Customer Solutions Associate.
This Solon, OH contract ends 9/30/25. The pay is $23-$26/hr. You will be onsite T-Th and eligible to work remotely Monday and Friday
The Customer Solutions Associate serves as the primary point of contact and advocate for the customer and is responsible to optimize orders while driving efficiency and minimizing waste.
RESPONSIBILITIES:
Demand Capture:
- Identify and resolve demand capture failures within defined Service Level Agreement (SLA)
Order Filter:
- Regularly monitor open orders according to the Daily Activity Schedule and ensure adherence to the tasks and cadence
- Collaborate with customer or cross functional business partners to resolve blocked orders within SLA
- Optimize orders for logistical efficiency
Order Fulfillment:
- Contact customer when required due to Out of Stock or Stock Allocation issues
- Collaborate with Order Fulfillment team to resolve issues preventing o
- Contact customer and propose resolution if issues identified post-delivery note due to Transportation or Warehousing issues (such as appointment scheduling, delivery delay, picking issues etc.)
Billing:
- Collaborate with Billing in the resolution of billing issues that require customer contact
- Collaborate with key stakeholders and business partners (such as CFSC, Sales, Logistics, COC
etc.) to ensure the quality of processes are aligned to meet the business and customer needs
- Provide 360 visibility on status of orders to customers and internal teams
- Apply appropriate root cause reason codes following global Reason Code Methodology
- Identify, analyze, and initiate the escalation process based on escalation criteria
- Drive and encourage continuous improvement mindset applying NCE methodology
- Participate in NCE operational review meetings
QUALIFICATIONS:
- Undergraduate degree strongly preferred
- Availability / flexibility to work different shifts based on customer geography/time zone; or 7-day Operations
- Experience in Supply Chain preferred (e.g., Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning etc.)
- Excellent written and verbal communication skills
- Excellent analytical aptitude with a proven ability to analyze/interpret data
- Well-organized, methodical thinker with excellent decision-making skills
- Strong and creative problem-solving skills
- Proficiency in Microsoft office applications (e.g., Word, Excel, Outlook)
- Proficiency in SAP, BW and Business Objects preferred
- Ability to work in a demanding environment and manage multiple priorities
- Ability to work independently with minimal supervision
- Strong Customer Service mindset and passion for delighting customers internally and externally
- Demonstrates a strong desire to develop trust and long-term relationships
- Proactively seeks continuous process and service improvements
- Strong result-orientation
This is a W2 position.
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. There is no PTO or holiday pay for contracts. Sick leave is accrued where applicable, check your state laws.
Equal Opportunity Employer/Veterans/Disabled
Must be authorized to work in the U.S. without employer sponsorship.
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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
The California Fair Chance Act
Los Angeles City Fair Chance Ordinance
Los Angeles County Fair Chance Ordinance for Employers
San Francisco Fair Chance Ordinance