Are you a highly skilled and resourceful problem-solver with a passion for providing exceptional and tailored support?
Ventura Business, a proactive collaborator of Frontier Communications, is seeking motivated Entry Level Customer Solutions Specialists to join our team in Camarillo, supporting the Frontier Communications campaign. This is an exciting opportunity to be a key point of contact for our customers, providing expert-level assistance and developing customized solutions to ensure their long-term satisfaction and success with Frontier services in the Camarillo area.
As an Entry Level Customer Solutions Specialist, you will go beyond traditional support, taking ownership of complex customer issues and working proactively to understand their unique needs and provide tailored solutions for their Frontier internet, phone, and TV services. You will be a trusted advisor, building strong relationships and ensuring our customers get the best Entry Level Customer Solutions Specialist service in Camarillo and get the most value from their Frontier experience.
Key Responsibilities of the Entry Level Customer Solutions Specialist:
- Serve as a dedicated point of contact for Frontier customers in Camarillo requiring in-depth assistance and customized solutions for their internet, phone, and potentially TV services.
- Utilize your advanced problem-solving skills and comprehensive knowledge of Frontier's offerings to diagnose and resolve complex technical and service-related challenges.
- Proactively engage with Camarillo customers to understand their needs and recommend tailored Frontier solutions.
- Provide expert-level guidance and support on Frontier's products and services, including advanced features, configurations, and best practices.
- Work with technical support, sales, and other teams to resolve customer issues and deliver integrated solutions.
- Advocate for Camarillo customers within Ventura Business and Frontier, escalating critical issues and providing feedback to improve services and products.
- Contribute to the development of knowledge base articles, FAQs, and internal resources to enhance the overall support capabilities for Frontier services in Camarillo.
- Assist with the onboarding of new Frontier customers in Camarillo, providing specialized training and guidance to ensure a smooth transition and optimal service utilization.
- Monitor customer satisfaction for Camarillo accounts, identify complex issue trends, and help develop customer loyalty strategies.
Minimum Qualifications of Customer Solutions Specialist:
- Bachelor's degree or equivalent experience in a related field; relevant certifications are a plus.
- Proven experience in a customer support role, with a demonstrated ability to handle complex issues and develop effective, tailored solutions.
- Excellent verbal and written communication skills, with the ability to articulate technical information clearly and professionally to diverse audiences in Camarillo.
- Advanced problem-solving and analytical skills, with a strong capacity to diagnose intricate issues and identify root causes.
- In-depth knowledge of internet, phone, and potentially TV services, with a strong understanding of underlying technologies and service delivery.
- Demonstrated strong customer focus with a genuine commitment to understanding and exceeding customer expectations in the Camarillo market.
- Proven ability to build and maintain strong relationships with customers, acting as a trusted advisor.
- Strong collaboration and teamwork skills, with the ability to work effectively across different internal teams.
- Excellent organizational and time management skills, with the capacity to manage multiple complex cases and prioritize effectively.
- Must be a resident of the Camarillo area or possess a strong understanding of the local community and its technology needs.
Visit us at or apply through CareerBuilder. We are excited to welcome skilled Customer Solutions Specialists to our team in Camarillo.