Job Title: Customer Solutions Representative
Job Overview: We are seeking a dedicated and detail-oriented
Customer Solutions Representative to support critical data entry, customer service, and account processing functions for a well-established organization. This
hybrid, temporary-to-hire opportunity, based in
Wayne, PA, plays a key role in processing customer requests, quoting accounts, and ensuring the accuracy of application data.
Compensation:Work Schedule: - Monday to Friday schedule
- Availability to work until 8:00 PM on select days after training (typically 1-2 days per week, remote days)
- Training hours: Monday-Friday, 8:00 AM to 4:30 PM
Key Responsibilities of the Customer Solutions Representative: - Enter application and location data into internal rating systems using Excel-based tools
- Respond to internal and external customer inquiries via phone and email
- Review and handle written customer requests efficiently
- Qualify accounts based on company guidelines and underwriting procedures
- Research property coverage history, prior losses, and occupancy details
- Assign values, calculate total insured amounts, and input quotes into rating systems
- Order risk assessments when necessary and issue bound new business
- Collaborate with brokers, agencies, and internal departments to gather required information
- Provide quotes within established authority by evaluating exposures and rating data
- Support various special projects and maintain accurate account records
- Manage a high volume of inbound and outbound calls
Qualifications and Skills for the Customer Solutions Representative: - Call center or strong customer service experience is required
- Bachelor's degree preferred; equivalent experience will be considered
- Proficient with basic Excel and Microsoft Office tools
- Strong communication skills, both written and verbal
- Ability to analyze and interpret data accurately
- Comfortable working in a fast-paced, high-volume environment
Why Join Us? This is an excellent opportunity to gain valuable experience in a dynamic and supportive environment. You'll be part of a collaborative team where your attention to detail and customer service skills will make a meaningful impact. With the potential to transition into a long-term role, this position is ideal for someone eager to build a career in client services, underwriting support, or insurance operations.
About Us: Contemporary Staffing Solutions (CSS) is a trusted leader in providing contract, temporary, temp-to-hire, and direct hire staffing solutions. With decades of experience, we've grown from a staffing agency to a nationwide provider of workforce management solutions. Our niche recruitment expertise spans Accounting & Finance, Call Center & Office Support, Human Resources, Sales & Marketing, and Information Technology.
Explore more about CSS and how we connect great talent with exceptional opportunities by visiting .