Provide Client Facing Solutions Engineering and Support Optimize Stateful Kubernetes & HPC works loads - including AI and GPUs
- 100% Remote (US or Canada only)
- Series A Startup
- Base Salary + Equity + comprehensive benefits
Subject Matter Knowledge & Experience:
- External Client Facing (Technical Support - Solutions Engineering)
- Kubernetes (Admin - Ops, Integrating into Kubernetes, Tooling)
- CLI expertise (Bash, Shell, Python, Go)
Key Responsibilities
Support, Troubleshoot, and Optimize Solutions:
- Lead customer support engagements ensuring seamless product implementation & ongoing stability
- Provide in-depth troubleshooting for complex Kubernetes environments and configurations
- Build tooling to automate diagnostics, monitoring, and remediation procedures
Master Cloud-Native Technologies and Services:
- Maintain deep expertise in Kubernetes administration, operations, and configuration management
- Understand underlying technologies and infrastructure components to provide comprehensive support
- Stay current with industry trends to provide innovative, informed guidance and solutions to clients
Technical Content Creation - Documentation - Best Practices:
Develop practical, actionable high-quality technical content including:
- Solution Guides, Troubleshooting Playbooks, Reusable Sample Code, blog posts
- Comprehensive documentation for common deployment scenarios and configuration changes
- Empower clients in overcoming technical challenges
Deployment Management and Configuration:
- Guide clients through configuration changes and deployment strategies
- Provide expert advice on IaC implementation and maintenance
- Support clients with deployment optimization and scaling strategies
Skills & Qualifications Kubernetes
- 2+ years focused on Kubernetes or cloud-native platforms
- Knowledge/understanding of Designing, Deploying & Managing AKS, EKS, GKE
Scripting
- Absolute comfort at the bash prompt
- IaC expertise (Terraform)
- Python, Golang scripting proficiency
Other
- Understanding of Hybrid or multi-cloud architectures
- Excellent communication skills, with an ability to convey technical solutions effectively to varied stakeholders
- Bachelors or Masters degree in Computer Science, Engineering, or related