Proactive Personnel is currently recruiting for a Customer Service Representative in Trafford Park, In the automotive Industry would be beneficial.
Hours: Monday - Friday - 9am - 6pm
Salary depending on experience
- Open and maintain customer accounts by recording account information using C4C platform
- Assist the customers regarding product problems/failures
- Recommend potential products or services to management by collecting customer information and analysing customer needs
- Prepare product or service reports by collecting and analysing customer information
- Contribute to team effort by accomplishing related results as needed
- Manage large amounts of incoming calls
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/team sales targets and call handling quotas
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Resolve customer complaints via phone, email, mail or social media
Requirements:
- Strong oral communication, strong customer phone skills, collaboration and interpersonal skills
- Experience entering a high volume of order data daily with low error rate essential
- Excellent organizational, administrative, follow up and analytical abilities
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
- Open and maintain customer accounts by recording account information using SAP platform
- Recommend potential products or services to management by collecting customer information and analysing customer needs
- Contribute to team effort by accomplishing related results as needed
- Liaise with Warehouse Operation Team around courier problems / failures