Customer Services Lead

Saks OFF 5TH is the premier luxury off-price destination. In its more than 100 stores in the U.S. and Canada, and online, at the company provides the best names in fashion at an incredible value through its merchandise authority, unparalleled brand access and seamless connection between ecommerce and stores.

What This Position Is All About:

A Saks Off 5th Customer Service Lead is responsible for overseeing a team of sales associates, ensuring exceptional customer service standards are met, driving sales through training and coaching, resolving customer issues, and maintaining a positive shopping environment within the store, all while staying up-to-date on product knowledge and promoting the Saks Off 5th brand experience.

Key responsibilities:

• Team Leadership:

Supervise sales associates, assigning tasks, providing feedback, and coaching to improve selling skills and achieve sales goals.

• Customer Service Excellence:

Directly interact with customers, addressing concerns, resolving issues, and ensuring a positive shopping experience.

• Sales Performance:

Monitor sales metrics, identify opportunities to increase sales, and implement strategies to drive revenue.

• Training and Development:

Conduct regular training sessions on product knowledge, selling techniques, and company policies to elevate the team's performance.

• Operational Management:

Maintain sales floor standards, including cleanliness, merchandise presentation, and proper stock levels.

• Clienteling:

Foster customer relationships through personalized service, building loyalty, and promoting Saks Off 5th programs.

• Promotional Execution:

Implement marketing initiatives and promotional campaigns effectively within the store.

• Shift Management:

Manage daily operations during assigned shifts, including scheduling, staff coverage, and resolving operational issues.
Required Skills and Qualifications:

• Strong communication and interpersonal skills to interact effectively with customers and team members
• Proven leadership experience in a retail environment, preferably with a focus on customer service
• Excellent sales skills, including the ability to build rapport, identify customer needs, and close sales
• Knowledge of retail operations and POS systems
• Ability to train and coach others to improve performance
• Passion for fashion and luxury retail
• Flexibility to work varied hours, including evenings, weekends, and holidays

Your Life and Career at Saks OFF 5TH:

• Be part of an empowered, innovative team; work with an adventurous spirit and a customer-centric mindset; play a critical role in making decisions that will position us to win
• Exposure to rewarding career advancement opportunities across different functions within our corporate offices, retail stores, photo studios, and distribution centers
• A culture that promotes a flexible work environment
• Benefits package for all eligible full-time employees (including medical, dental and vision)
• An amazing employee discount and other exciting perks

Thank you for your interest with Saks OFF 5TH. We look forward to reviewing your application.

We believe that our differences not only make us stronger, but also guide our evolution and future growth. All associates are expected to create an inclusive environment free from harassment, discrimination, and bullying.Together, we celebrate, advocate for, and learn from our colleagues, customers and communities to create the best environment to shop and work for all.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.