Customer Services Inbound 1 Bilingual

Customer Services Inbound 1 Bilingual
Work Hours: 8:30 am to 4:30 pm
Lunch Duration: 1 Hour Unpaid
Report Location: 12-D Quaker Bridge Plaza Rd Mercerville, NJ 08619

Answer incoming calls from applicants, beneficiaries and the general public regarding DoAS programs. Provide accurate information in response to caller questions. Completes online application for callers over the phone. Research individual callers' records to confirm status. Provide detailed instructions of documentation needed. Mail, email or fax requested standard office documents to callers. Enter information into a call-tracking system to be referred to specific units for reply. In addition, they have assisted in the training and responding to questions from new employees.

• Provides information to customers regarding department/agency programs

and services and the requirements of licensure, certification, and other

authorizations

• Answers questions, explains rules, regulations, policies and procedures, clarifies forms, provides instruction and direction in the completion of applications, and resolves issues and problems

• Requests information from customers to determine their needs, or purpose of visit

• Verifies the completeness and accuracy of information on forms and applications

Conducts information searches in electronic or manual file systems

• Ability to read, writes, speak, understand, or communicate in English sufficiently to perform the duties of this position.