Hiring a Customer Service Representative in Asheboro. The ideal candidate will be proficient in navigating computer systems, demonstrate intermediate knowledge in QuickBooks and basic accounting knowledge. Proficient in Microsoft Excel & Word to include the ability to learn the software CRM in which they will support. Duties include interacting with customers via tickets in the support center and over the phone. Assisting customers, trouble shooting and gaining access to products they've purchased. Onboard customers to help them begin using software they've purchased, Track open tickets, follow-up as needed and work to resolve any issues on behalf of the customer.
- Provide customers with technical support
- Provide supporting technical documentation to customers
- Provide technical advice to all internal and external customers
- Deliver outstanding customer service through efficient troubleshooting
- Resolve technical hardware and software issues