Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Summary:
- Position Summary: To train new and existing employees in all skills essential to PFS Customer Service. Responsible for maintaining and updating the training material as processes change within the department and systems upgrade. During periods of downtime, act as a resource for staff and assist the leadership team. Capable of coordinating and communicating effectively during increased volumes or with complex patients. When special projects arise, capable of taking lead with implementing and training on new processes.
- Qualified individuals must have the ability with or without reasonable accommodation to perform the following duties:
- Makes every effort to provide an extraordinary customer service experience to all customers, both internal and external.
- Coordinate all EPIC training for Customer Service staff with Principle Trainer.
- Prepare and conduct orientation and training for employee and offer feedback to supervisor manager throughout the onboarding process. Oversee all aspects of employee training.
- Creates and continuously evaluates training program, including training curriculum, materials and training schedule.
- Critically assess whether trainees need further training or may not be suited for the requirements of the position.
- Informs Team Lead and or Supervisor of all potential problems and issues immediately.
- Maintains a thorough understanding of the revenue cycle which includes insurance billing, and associated correspondence e.g. EOB's, electronic remittance advices etc
- Takes lead, trains and manages processes for any new projects and or upgrades.
- Maintains knowledge in all aspects of the Fair Debt Collections Practices Act.
- Maintain HIPAA compliance at all times when working with PHI.
- Understands both hospital and professional sides of the revenue cycle.
- The following duties are considered secondary to the primary duties listed above:
- Assists with any special projects as assigned.
- Assists with the interview process.
- Other duties as assigned.
Responsibilities:
Minimum Required Qualifications:
- High School Diploma or equivalent.
- Bachelor's degree or equivalent combination of education and experience
- Five plus 5+ years of Customer Service experience, Billing and Account Resolution experience.
- One 1 year of leadership experience.
- Strong written, verbal communication and organizational skills.
- Ability to apply strong analytical qualities.
Preferred Qualifications:
- Associates Degree.
- Two 2 years in a teaching or training role.
- Experience using an Electronic Medical Record EMR , preferably Epic.
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.