Pay: $14-$17
Schedule: Needing Open Availability (able to work nights and weekends) on a rotating schedule. Hours of operation are Monday-Saturday 8 AM-10 PM and Sunday 10 AM- 9 PM.
EXAMPLE OF WORK PERFORMED FOR CUSTOMER SERVICE- Work with customers who come to the Customer Service office
- Provide timely and accurate information to customers requests and concerns
- Assist customers, sales, and delivery drivers with purchases
- Inbound calls and face to face interaction with customers regarding warranties and returns
- Orders all parts for missing hardware, legs, finials, upholstery/leather replacement panels
- Flows up with factory on outstanding service orders to update status
- Works non-sellable report to eliminate items waiting on parts
- Partner with sales associates to meet and exceed customer service expectations
- Ability to organize and manage multiple priorities
- Maintain the office appearance by keeping everything neat and clean; file the daily invoices.
Perks that come with the job as Customer Service- Fun work environment
- Benefits Package - Health, Dental & Vision, 401k Matching, Life Insurance, HSA, FSA, Accident and Cancer coverage, Short- and Long-Term Disability, Employee Assistance Program
- Paid Vacation
- Employee Discounts 10%
EMPLOYEE STANDARDS FOR CUSTOMER SERVICE: Ability to repetitively use arms, hands, and fingers; ability to work in fast pace versatile environment; ability to communicate in an upbeat and friendly manner with internal and external customers; providing a positive attitude while working effectively with a team; basic knowledge to operate computer and phone systems.
PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.
Heavy Work: Lifting up to 20 lbs occasionally.
Work Environment: Indoor climate-controlled environment.
Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.
Non Safety Sensitive Position
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.