Day Kimball Health is hiring for a Customer Service Technician I for Information Technology Department as a 40 hours 1stShift in Putnam, CT. Customer Service Technician I Benefits Summary: - Medical/Dental/Vision
- Health Savings Account or Flexible Spending Account
- Pharmacy Plan
- 401K Plan with Eligible Employer Contribution
- Basic & Supplemental Life Insurance
- Short- & Long-Term Disability
- Accident & Critical Illness Coverage
- 401K Plan with Eligible Employer Contribution
- Vacation Time
- Sick Days
- Paid Holidays
- Education Reimbursement
- Pet Insurance
- Additional Benefits
Customer Service Technician I Summary: As the
Customer Service Technician I , you will be a vital member of a dynamic team responsible for
The Customer Service Technician I (CST I) assists customers who are experiencing any issues with the use of IT applications, products or services. Complex and/or high priority problems are elevated to specialized teams in Information Systems for resolution when needed. The CST I position has primary responsibility for ensuring that an effective solution is provided to the user.
The person(s) in this position should be able to work independently with minimal supervision and be able to perform multiple complex tasks at one time.
Customer Service Technician I Job Responsibilities: - User Account Management including account creation, termination and modification
- IT Department Invoice Processing
- Help Desk Level I (remote phone-based support)
- Inventory/Asset Management
- Department Operations
- Assists with other duties as assigned
Customer Service Technician I Education and Experience Requirements: Education:
- Must possess a high school diploma or equivalent (GED).
- Associates degree or higher in Computer Science or related field preferred
- Microsoft certifications preferred
- A+ certifications preferred
Experience:
- Experience supporting a variety of hardware including desktops, laptops, and thin clients preferred
- Experience supporting network-based printing preferred
- Experience actively supporting Microsoft desktop operating systems preferred
- 1 - 2 years' experience in a direct customer support role, as part of a help desk or call center team preferred
- 1 - 2 years working in the Information Technology industry, including direct evidentiary talents and responsibilities for supporting networked Windows workstations preferred
Customer Service Technician I Knowledge, Skills, and Abilities: - Must be proficient in Reasoning, Math, Reading, Writing, Speaking clearing and with confidence.
- Must be proficient in Mentoring, Gathering, Collating, Operating, Controlling by observing progresses of operations and turning devices to regulate reactions of materials or classifying information about data, people or things.
Why Choose Day Kimball Health? The Care You Need. Close to Home.
For nearly 130 years, Day Kimball Health has been the trusted healthcare provider for the Northeastern Connecticut community, offering accessible and compassionate care close to home. As a non-profit, integrated healthcare provider, we are committed to delivering high-quality services while maintaining a strong connection with our patients and their families. At Day Kimball, we are passionate about both our patients and our employees. We are growing our talented team every day and offer a supportive, collaborative environment where you can thrive and make a difference. Join us in our mission to elevate community-driven healthcare and be a part of an organization that values both personal and professional growth.
Day Kimball Health is an Affirmative Action and Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants, regardless of race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected by local, state, or federal laws. Day Kimball Health is a smoke free environment.
Are you ready to apply your expertise at the largest employer in northeastern Connecticut, known for its commitment to excellence in individualized care? Join our team as a Customer Service Technician I and experience a culture of teamwork, professionalism, mutual respect, and, most importantly, a career that makes a difference.