Join the Wawa Family and Elevate Your Career. At Wawa, we believe in making life a little better every day - whether through a smile, a delicious hoagie, or a memorable experience. Our Associates are the heart of our success, and we're excited to offer you a chance to be a part of this caring and dynamic team. If you're a team player, a day-brightener, and a go-getter, Wawa provides a wonderful environment to hone your skills and explore new career opportunities. Together, we can achieve remarkable things and support each other and our communities.
Are you ready to join a team that empowers you to reach new heights? Come soar with us. Job Overview As a Customer Service Team Lead, you will oversee daily store operations in the absence of more senior management. Your role is crucial in driving exceptional customer service, product availability, safety, and effective shift management. You will collaborate with the store management team to enhance customer satisfaction, boost sales, and meet our strategic objectives. If applicable, you will also assist in managing our fuel offerings.
Your Key Responsibilities: - Provide outstanding customer service, addressing inquiries promptly and courteously.
- Work with the management team to elevate store performance in sales, expenses, merchandising, and associate training.
- Motivate, guide, and coach associates to deliver their best during shifts.
- Ensure the continuous execution of customer service programs and processes.
- Maintain compliance with safety, security, quality, and operational guidelines; oversee cash management processes.
- Conduct cash and lottery transactions accurately.
- Manage inventory levels effectively to maximize sales; perform cycle counts and order management.
- Assist with vendor check-ins and management.
- Acknowledge and celebrate the achievements of associates.
Essential Attributes: - Able to work independently and as part of a team.
- Exceptional communication skills, both verbal and written.
- Strong customer service orientation.
- Self-motivated with the ability to work without supervision.
- Exemplary leadership and relationship-building skills.
- Detail-oriented with strong organizational capabilities.
- Skilled in resolving conflicts with effective de-escalation methods.
- A proactive decision-maker with a proven track record.
- Willingness to learn and adapt to new technologies.
- Physical capacity to perform job functions, including lifting up to 35 lbs.
- Must have reliable transportation.
- Minimum age requirement of 18 years.
- Adept at directing others and prioritizing tasks effectively.
Basic Qualifications: - High School Diploma or GED.
- Able to work 35 - 40 hours per week.
- Experience in implementing changes effectively with measurable outcomes.
- Flexibility to work across various shifts, including weekends and holidays.
- Previous leadership experience is required; experience in fast-paced retail or food service is preferred.
- Knowledge in training associates, managing expenses, and planning food service menus.
- Familiarity with all areas of store operations, specifically food service.
- Preferred experience in team leadership, development, and talent selection.
- Demonstrated excellence in customer service, relationship building, and effective communication.
Wawa is committed to providing reasonable accommodations for applicants as needed. If you require accommodations, please reach out to our Associate Service Center.
Wawa, Inc. is an equal opportunity employer. We foster a respectful work environment free from discrimination. We abide by all applicable laws in hiring practices, treating all applicants with fairness and respect.