Customer Service Team Lead - AdventHealth Medical Group Shawnee Mission All the benefits and perks you need for you and your family: - Benefits from Day One
- Paid Days Off from Day One
- Career Development
- Whole Person Wellbeing Resources
- Mental Health Resources and Support
Our promise to you: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that
together we are even better.
Schedule: Full-time
Shift: Monday-Friday, Days
Location: 7450 Kessler Road, Suite 300 Shawnee Mission, KS 66204
The community you'll be caring for: At AdventHealth Medical Group Shawnee Mission, formerly Shawnee Mission Medical Center, you're more than just a number on a chart. You're a whole person, who functions best when physically, emotionally, and spiritually fit. Find whole-person care, dedicated teams and staff, and a wide variety of medical services, all at our Medical Groups.
The role you'll contribute: The Customer Service Team Leader provides direction and support to the Customer Service area in conjunction with the Patient Accounts Manager. Acts as a liaison to various departments within the hospital as well as carriers and agencies outside the hospital. The Customer Service Team Leader will foster a patient-focused environment in the Customer Service area; maintaining acceptable standards of service and providing assistance in creating a vision for the area which reflects the vision and values of Shawnee Mission Medical Center.
The value you'll bring to the team: Take a leading role in Self Pay Management including but not limited to BAI, FPP, bad debt, applying adjustments, etc.
Handle incoming calls about patient balances, collecting payments, and assisting patients as needed with their accounts.
Work closely with the self-pay and collections vendor on account resolution.
Process FA/Charity applications per hospital policy in a timely manner.
Maintain a patient appropriate attitude at all times.
Provide guidance and training to assigned staff on current and updated processes, policies, procedures within the customer service area.