Join Prov Inc in beautiful Sandy, Utah, as a Full-Time Customer Service Team Lead, where your leadership can make a real impact. This role offers a competitive pay range of
$20-$22 per hour, reflecting your expertise and commitment to customer satisfaction. By spearheading a dynamic team, you'll be on the front lines of problem-solving and delivering excellence to our valued customers. Embrace the opportunity to innovate, develop your skills, and foster a culture of empathy and integrity, all while making a difference. You'll be part of an organization that values your input and prioritizes customer-centric solutions.
As a forward-thinking company, we encourage you to challenge the status quo and reach new heights in your career. You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Health Savings Account, Flexible Spending Account, Competitive Salary, Paid Time Off, and Snack/Drink Room. If you're ready to take the next step and lead a committed team, this position is perfect for you.
What's your day like? As a Full-Time Customer Service Team Lead at Prov Inc, you'll take on a pivotal role in answering calls and providing exceptional support to our customers. Your responsibilities will include scheduling tests and troubleshooting minor technical issues, ensuring smooth operations and an excellent customer experience. You'll also play a vital role in problem-solving, helping to address concerns with empathy and effectiveness.
In this position, you'll be a key support partner to your supervisor and team, fostering a collaborative environment that enhances our customer-centric culture. Your proactive approach and commitment to excellence will contribute significantly to our mission of delivering outstanding service.
What matters most To thrive as a Full-Time Customer Service Team Lead at Prov Inc, you'll need a combination of essential skills and experience. A high school diploma is required, along with previous experience in a customer support role to ensure you're well-versed in industry practices. Strong active listening skills are crucial, as they allow you to genuinely understand customer needs and concerns. Additionally, your problem-solving abilities will enable you to troubleshoot minor technical issues effectively, providing swift resolutions and enhancing customer satisfaction. Being empathetic and adaptable will also serve you well as you support your supervisor and team while navigating the dynamic challenges that arise in a fast-paced environment.
Your ability to prioritize tasks and communicate clearly will further contribute to your success in fostering a positive and effective customer relationship.
Knowledge and skills required for the position are:
- High school diploma
- Previous experience in a customer support role
- Strong active listening and problem-solving abilities.
Will you join our team? If you think this job aligns with your requirements, then submitting an application is simple. Good luck.
Background Check Disclaimer: As part of our hiring process, Prov conducts background checks on all final candidates. Employment is contingent upon the successful completion of this background screening, which may include verification of employment history, education, and a review of any relevant criminal records, in accordance with applicable laws and regulations.