Summary/Objective
The Customer Service/Sales Support Specialist (CSSS) is a key supporting role in the Customer Service Department. The position supports sales and provides excellent customer service in a fast-paced environment.
Summary of Duties and Responsibilities:
- Guide and process customer orders and inquiries in a fast-paced environment.
- Observe all company Health and Safety policies and utilize safe working practices.
- Adhere to Axiom Quality Standards in performance of tasks.
- Provide superior support to customers and to sales team.
- Generate work order packets for production.
- Interface with customers and sales team via heavy phones and heavy email.
- Respond to and enter quotes and sales orders in a timely manner.
- Respond to shipping inquiries and answer order status questions.
- Act as liaison between Axiom and Customers to provide front line service for all requests.
- Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service
- Other related duties and assignments may be performed as required.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The following is a non-exclusive list of the essential functions of the position, which are listed in no particular order:
- Managing multiple priorities in a high paced environment
- Ability to communicate clearly and professionally, both verbally and in writing
- Strong work ethic and team player mentality
- Strong decision making and problem-solving skills
- Ability to work independently with little supervision
- Ability to Handle and resolve customer related issues in a patient and friendly manner
- High sense of commitment to customer service with respect to treating and caring for customers
- Knowledge of Microsoft Office including Outlook, Word, and Excel
Competencies
- Communication Proficiency.
- Time Management.
- Problem-solving Skills.
- Professionalism