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OBJECTIVE: As a Customer Service Support Specialist, you will be responsible for providing top-quality support to our customers and the customer service team.
ESSENTIAL RESPONSIBILITIES:
Providing customer service team support via telephone or email
Responding to customer questions
Resolving customer complaints
Preparing documents and reports
Updating customer database
Improving overall customer satisfaction
Ensuring appropriate actions are taken to resolve customers problems or concerns
Maintaining customer accounts and records of customer interactions with details of inquiries, complaints, or comments
Utilizing knowledge of products, services, or other assigned areas of expertise to answer inquiries or to forward to the appropriate staff
Performing other related duties as assigned
MINIMUM QUALIFICATIONS/EXPERIENCE:
High school diploma or equivalent
2+ years of customer service experience
Excellent communications skills, both oral and written
Service-oriented and able to resolve customer inquiries
Proficient computer skills with Microsoft Office, especially Excel.
CRM experience, NetSuite preferred
WORKING CONDITIONS
Typical office environment
Ability to work sitting down, some walking up and down stairs from first to second floor
Date Posted: 27 March 2025
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