Job Title:
Customer Service & Scheduling Coordinator (2-3 Openings)
Location (city, state):
Tempe, AZ
Industry:
Construction & Home Services
Pay:
$19-$25/hour, depending on experience
About Our Client:
Addison Group is partnering with a rapidly growing company in the construction services sector. Our client operates in a casual, team-oriented environment and is known for strong employee retention, fun team events, and a collaborative culture. Due to increased demand and a few internal transitions, they are hiring multiple Customer Service & Scheduling Coordinators to support their operations team.
Job Description:
This role is responsible for organizing and maintaining daily work schedules to ensure field teams are deployed effectively and projects stay on track. As the central liaison between internal teams and field operations, the coordinator helps resolve issues in real time, manages incoming scheduling requests, and ensures customers receive high-quality service.
Key Responsibilities:
- Prepare and manage daily and weekly technician schedules based on staffing availability and job requirements
- Monitor builder platforms, emails, and calls to collect job dates and update scheduling systems
- Communicate with project managers, field teams, and vendors to ensure schedule alignment and transparency
- Adjust personnel assignments based on experience, location, and customer preferences
- Troubleshoot scheduling conflicts and provide timely solutions
- Manage workload to avoid overbooking while maximizing efficiency
- Generate and distribute weekly reports for cross-department scheduling coordination
- Support management with special projects or urgent scheduling needs
Qualifications:
- 1-2+ years of relevant experience in scheduling, dispatch, coordination, or customer service
- Strong communication and interpersonal skills (written and verbal)
- Highly organized with excellent attention to detail
- Ability to think quickly and adapt to changing priorities
- Comfortable using software and learning new systems (training provided on specific tools)
- Experience in the construction or home improvement industry is a plus
- Associate degree or equivalent work experience preferred
- Bilingual in Spanish is a plus, but not required
Additional Details:
- Employment Type: Temp-to-Hire preferred (with the potential to convert around 90 days), direct hire also considered
- Start Date: Flexible - team plans to onboard all new hires at the same time
- Schedule: Monday-Friday, 6:30 AM - 3:00 PM
- Interview Process:
- Phone screen with HR
- In-person interview with the hiring manager
Perks:
- Business casual dress code
- Laid-back and supportive work environment
- Fun employee events including team lunches and SPCA puppy visits
- Peer-nominated recognition program ("Pop Awards")
- After conversion to full-time:
- Medical, Dental, and Vision insurance (PPO & HDHP options)
- HSA option
- 401(k) with $1,000 employer match annually
- PTO based on tenure (80-160 hours/year)
- Pet insurance
- Benefits start on the 1st of the month following 60 days