Job Overview
Responsible for the supervision and development of customer service agents, specialists, and coordinators. Responsible for developing, motivating and supervising a world-class customer service team
What will you enjoy doing (duties/tasks)
- Key information into computer to address customer and partner requests for service including inventory reconciliation, user application requests for online portal tools, inspections, RMA's, warehouse non-conformities, etc.
- Handle customer complaints; adhere to client protocol and SOP's.
- Audit, research, report, and resolve customer service issues
- Suggest changes in staffing based on day of week, industry trends, other anticipated events.
- Monitor productivity of agents, generates reports and maintain employee evaluations.
- Perform quality audits to rate service deliverables.
- Provide performance feedback and coaching to employees
- Study and standardize procedures to improve department efficiency
- Ensure a safe working environment through consistent practice of safety programs and procedures
- Select and place staff, ensure staff receives training for job activities, and define specific job assignments.
- Manage performance to ensure required levels of productivity and achievement of organizational objectives
DB Schenker is committed to a diverse and inclusive workplace. DB Schenker is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- Monday to Friday
Ability to Commute:
- Sparks, NV 89437 (Required)