The Customer Service / Sales Support Supervisor leads Account Coordinators who act as the single point of contact for sales agents processing client products/orders and business portfolios. The Supervisor will work closely with the Operations Manager, while also liaising with suppliers, customers, suppliers, employees and sales to best meet client needs.
This is a great opportunity to work for a leader in the custom packaging industry with an amazing culture and a collaborative team.
Responsibilities:
- Point of contact for Account Coordinator team, assist with questions and escalated issues
- Develop account coordinator backup plan for branch, provide backup support as needed
- Oversee orders from inception to payment, in alignment with policy and procedures
- Escalate any personnel concerns/issues to Regional Office Manager
- Assist with onboarding of any office staff
- Support implementation of any new corporate or divisional processes or initiatives
- Epicor training lead/liaison for branch
- Manage all office bills
- Allocate warehouse/facility billings
- Report hours for hourly employees to payroll
- Assist with standard and ad hoc reporting for management
- Hold regular meetings with the Account Coordinator team to ensure productive performance
- Responsible for team building budgets
- Support Sales Agent business; performs all standard Account Coordinator responsibilities
Qualifications:
- Bachelor's degree in business or related discipline preferred
- 3 years of related experience, plus 2 years supervisory experience required
- Experience in a corporate sales and service environment preferred
- ERP (Enterprise Resource Planning) system experience required
- Strong proficiency in Microsoft Word, Excel, Outlook and virtual communication and collaboration tools required
- Excellent communication skills
- Experience working in a team environment with strong collaboration skills
- Organized, self-motivated and takes initiative
Submit your resume today.