Company Description
The J. Peterman Company is not just in the apparel business, but in the emotion business. With a focus on unique, hard-to-find goods that take customers on an emotional journey, we defy traditional norms and embrace individuality. Founded by J. Peterman, the company thrives on trust, gut instincts, and uncharted paths to bring memorable experiences to life.
Role Description
This is a full-time on-site role (two days a week remote) for a Customer Service Supervisor at The J. Peterman Company in Chanhassen, MN. This role will help drive the day-to-day customer interactions, ensuring high levels of satisfaction, managing customer support operations, utilizing analytical skills to improve service processes, and fostering effective communication within the team.
Qualifications
- Customer Satisfaction, Customer Service and Customer Support skills
- Strong Analytical Skills
- Effective Communication abilities
- Experience in retail or e-commerce customer service roles
- Problem-solving skills and ability to handle difficult situations
- Knowledge of CRM systems and customer service tools
- Leadership experience and team management skills