Description Alliance Water Resources is seeking an experienced professional for theCustomer Service Superintendentposition in Cape Girardeau, MO.
- Monday-Friday 7:00 a.m.-3:30 p.m.
- Supervises, directs, evaluates, and trains staff to effectively and efficiently read and record the system's 18,000 water meters, report water meter problems, and complete normal customer requests such as turn-on, turn-off, and transfers of service.
- Supervises, directs, evaluates, and trains staff who maintain financial functions including accounts payable, procurement, audit procedures, budget tracking, transferring funds, checkbook reconciliation, and other related tasks.
- Supervises, directs, evaluates, and trains staff who handle customer service issues which may include greeting customers, handling phone calls, providing information, investigation, and appropriate follow-through on questions or complaints.
- Prepares the daily schedule by prioritizing work orders and assigning them to appropriate employees.
- Provides assistance to contractors and local utilities as needed; performs plan reviews and coordinates with consulting engineers as required.
- Provides on-site project management which may include scheduling shut-downs, tie-ins, and conducting water quality testing; assists in responding to client, customer, or agency complaints or inquiries; recommends improvements to eliminate problems.
- Supervises or performs backflow prevention program and maintains related records.
- Assists in personnel actions including the hiring process and employee evaluations; responds to complaints and grievances; takes disciplinary action; coordinates the completion of timesheets and other payroll data.
- Communicates with client, staff, customers, contractors/developers, and employees regarding meter reading, customer service requests, and general water system issues.
- Investigates and takes appropriate action in response to complaints.
- Assigns routes and accounts based on client billing schedule and other related criteria.
- Participates in related professional association activities; stays knowledgeable of new developments in materials, equipment and processes to ensure effective and efficient operation of the systems.
- Assists in public relations events and plant tours; maintains positive relationships with co-workers, clients, customers, vendors, and the general public.
- Develops and implements SOPs and Emergency Response Plans.
- Reviews and maintains inventory of materials according to set procedures; authorizes the purchasing of materials within authority limits.
- Assures proper safety standards and precautions are followed and that all safety equipment is available and in good working condition according to company policy and equipment manual.
- Prepares reports and maintains records to meet federal, state, local, and company requirements.
- Performs related duties as needed or assigned.
Requirements- DSIII Certification Required or the ability to obtain within one year
- Strong working knowledge of water and sewer distribution systems
- Ability to work in Microsoft platforms
- Effectively communicate to all levels of employees and general public
- Ability to work in all weather conditions
- Ability to lift and/or manipulate equipment up to 100 lbs.