Customer Service Specialist - Salesforce (Max $30/hr W2)

Company Description

Education

Job Description

CSRs that have worked here before as contractor, but will consider - strong CSR experience using Salesforce with excellent research, analysis and problem-solving details - strong attention to detail and stellar communication skills, both written and verbal - showcasing a sense of empathy, etc. Ideal candidate will have a positive, can-do attitude and the ability to "roll with the punches". There is a great deal of volume and complexity to the cases so seek a top-notch person.

Qualifications:

• Associate or bachelor's degree

• 2+ years of experience in customer service, case management, or a related field.

• Strong problem-solving and conflict-resolution skills.

• Excellent verbal and written communication abilities.

• Proficiency with CRM systems (e.g., Salesforce, Zendesk) and Microsoft Office Suite.

• Ability to multitask and manage time effectively in a fast-paced environment.

• Empathy, patience, and a customer-first mindset.

Preferred Qualifications:

• Proficiency in case management or ticketing systems.

• Background in the education sector or experience with education management organizations.

• Knowledge or experience in cybersecurity practices and principles.

Key Responsibilities:

• Manage a portfolio of customer service cases from initiation to resolution.

• Serve as the primary point of contact for escalated customer issues.

• Investigate and analyze customer concerns, coordinating with internal teams to provide timely and effective solutions.

• Document all case activities and communications in the CRM system.

• Monitor case progress and follow up with customers to ensure satisfaction.

• Identify trends in customer issues and recommend process improvements.

• Maintain a deep understanding of company products, services, and policies.

• Ensure compliance with company standards and regulatory requirements.

Qualifications

Additional Information

All your information will be kept confidential according to EEO guidelines.