This role plays a crucial part in the success of our retail operations. Customer Service Specialists engage closely with both wholesale and retail customers to identify their needs, answer questions about Sherwin-Williams products, and suggest the best solutions. You will be responsible for resolving any customer concerns promptly to ensure the highest level of client satisfaction. Staying updated with product features and maintaining the high visual and quality standards of the products and store are also key duties.
As a Customer Service Specialist, you will be required to perform various tasks that may involve direct interaction with minors, handling cash and payment methods, and accessing valuable merchandise and information. This access may be supervised or unsupervised, which is why a review of criminal history is necessary to protect our business, staff, customers, and the broader community.
Selected individuals will work at locations within a 25-mile radius of our store at 457 Merrimac Trail, Williamsburg, VA 23185.
At Sherwin-Williams, we aspire to inspire and enhance the world through our paint and coating solutions. Your skills and dedication are vital for achieving great outcomes for our customers and the company. We focus on promoting stability, growth, and opportunities for our employees:
- Life with rewards, benefits, and flexibility to support your health and well-being
- Career with opportunities for learning, skill development, and contribution growth
- Connection with an inclusive team and commitment to our community
To get started, follow these steps:
- Online Application: Find roles that interest you on our Careers page and create your profile.
- Digital Interview: Qualified candidates will complete a digital video interview with behavioral questions.
- In-Store Interview: Top candidates will meet our team in-store for further evaluation.
Sherwin-Williams is dedicated to helping our employees and their families lead healthier lives and save smarter. A wide range of comprehensive benefits will be available to you. More details about the benefits can be found on our benefits page.
Compensation for this role is based on various factors such as skills, experience, and business needs. The wage range provided is subject to adjustment based on relevant factors.
Qualified applicants with arrest or conviction records will be considered per applicable laws, including specific regulations in Los Angeles County and California.
Sherwin-Williams is an Equal Employment Opportunity employer. We value diversity and encourage applications from all qualified candidates without discrimination.
As a VEVRAA Federal Contractor, we prioritize the referral of Protected Veterans.
Please note that our recruitment team will never request payment or sensitive personal information during the application process.
- Ensure high levels of customer satisfaction through excellent sales service.
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services.
- Build productive trust relationships with wholesale and retail customers.
- Process sales transactions accurately and consistently with policies and procedures.
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis.
- Maintain precise work order files and formulas.
- Pull appropriate products from the sales floor or warehouse.
- Tint and mix products as needed to customer specifications.
- Stock shelves and set up displays.
- Clean store equipment.
- Load and unload delivery trucks.
- Assist in making deliveries, as needed.
- Maintain an in-stock and presentable condition in assigned areas.
- Remain knowledgeable about products offered and discuss available options.
- Comply with inventory control procedures.
- Suggest ways to improve sales.
Minimum Requirements: - Must be at least eighteen (18) years of age.
- Must be legally authorized to work in the country of employment without needing sponsorship.
- Must have a valid, unrestricted Driver's License.
- Must be able to lift and carry up to 50 lbs. frequently and 70 lbs. on occasion, with or without reasonable accommodation.
- Must be willing to work all scheduled hours, including evenings and weekends.
Preferred Qualifications: - High School diploma or GED.
- At least one (1) year of experience in delivery, retail, or customer service roles.
- Previous experience selling paint and related products.
- Experience operating tinting and mixing equipment.
- Ability to communicate in more than one language, including Spanish.