Customer Service Representative - High Volume Calls
Contract Role: 5 months
Location: Wildomar
Position Overview: We are seeking a dedicated and reliable Customer Service Representative to join our team. This critical role involves handling high-volume calls, providing exceptional customer service, and ensuring a seamless experience for our clients. The ideal candidate will have a strong background in customer service, excellent communication skills, and the ability to thrive in a fast-paced environment.
Key Responsibilities:
- Manage high-volume inbound and outbound calls, addressing customer inquiries and resolving issues promptly.
- Provide accurate information about products, services, and company policies.
- Process orders, handle payment transactions, and maintain up-to-date customer records.
- Collaborate with team members to ensure efficient service delivery and customer satisfaction.
- Maintain a positive and professional demeanor while handling customer interactions.
Requirements:
- Proven experience in customer service, preferably in a high-volume call center environment.
- Excellent communication and interpersonal skills.
- Ability to work under pressure and maintain composure in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Proficiency in using call center software and tools.
Skills:
- Exceptional customer service and communication skills.
- Ability to handle high-volume calls efficiently.
- Proficiency in call center software and tools.
- Strong problem-solving and organizational skills.
- Ability to work independently and as part of a team.
- Microsoft Office Suite