As a Customer Service Specialist, you will serve as the primary contact for customers, ensuring timely and effective responses to inquiries and concerns while supporting sales initiatives.
Primary Responsibilities
- Customer Interaction & Support:
- Respond to customer inquiries both in-person and over the phone, offering clear, concise product and pricing information as well as technical support when needed.
- Proactively contact customers regarding order details, ensuring timely order placement and addressing any concerns, including backorders or delivery questions.
- Order Management & Documentation:
- Enter and process customer orders accurately while suggesting related product additions.
- Maintain and update system records with current product pricing and availability details.
- Track shipments and follow up with customers as necessary to keep them informed of delivery statuses.
- Issue Resolution & Quality Assurance:
- Investigate and resolve complaints, warranty issues, and refund or exchange requests through careful analysis and consultation with management when needed.
- Complete all required documentation and paperwork related to returns, warranty claims, and customer service issues.
- Sales & Service Support:
- Participate actively in targeted sales initiatives to re-engage existing customers and solicit new business opportunities.
Qualifications
- Educational & Experience Requirements:
- High School Diploma or GED is required.
- At least one year of customer service experience is required; previous sales experience is advantageous.
- Technical Skills & Abilities:
- Proficient computer and telephone skills are essential.
- Strong interpersonal skills and the ability to communicate effectively with a diverse range of customers.
- Bilingual proficiency is mandatory.
- A willingness and aptitude to learn detailed product knowledge in order to make accurate recommendations.
- Additional Preferred Skills:
- Familiarity with automotive vehicle products or related fields is a plus.
Salary info: $22 - $25 / hr