Company Description
CasterDepot has been providing quality casters and exceptional service since 1980. Our team is known for their expertise and commitment to making the process easy for our customers. We offer personal consultation, custom-engineered solutions, streamlined ordering, and returns. CasterDepot is ISO 9001 QMS certified, demonstrating our dedication to providing products that meet customer and regulatory requirements, as well as our commitment to continuous improvement.
Role Description
This is a full-time on-site role for a Customer Service Representative located in Wayland, MI. The Customer Service Representative will be responsible for providing customer support, ensuring customer satisfaction, maintaining communication with clients, and assisting in the sales process. Daily tasks include handling customer inquiries, processing orders, and collaborating with the sales team to meet customer needs effectively.
Qualifications
- Interpersonal Skills and Communication skills
- Customer Support, Customer Service, and ensuring Customer Satisfaction
- Strong problem-solving abilities and attention to detail
- Ability to work effectively in a team-oriented environment
- Experience in sales or customer service is advantageous
- Proficiency in using customer relationship management (CRM) software
- High school diploma or equivalent; a college degree is a plus