Customer Service Specialist Hourly Pay: $21.00 (Weekly Pay) Full-Time Flexible Schedule Required (Including Weekends & Holidays) Location: Big Island - Kona We're looking for an enthusiastic and organized
Customer Service Specialist to join a high-performing team in a vibrant and welcoming resort environment on the Big Island (Kona). This role is essential to creating a seamless guest experience while supporting internal Sales and Marketing operations. You'll be at the heart of a dynamic, guest-facing environment where professionalism, warmth, and attention to detail are key.
Key Responsibilities: - Greet and seat guests using a prepared script, ensuring a warm and professional first impression
- Maintain reception, kitchen, and guest refreshment areas - clean, stocked, and welcoming
- Verify guest invitations and confirm qualification for scheduled tours
- Assign Sales Executives and Leaders based on a fair and consistent rotation system
- Assist with opening and closing procedures for the gallery and model rooms
- Provide general guest information to the sales team to support a smooth tour experience
- Answer incoming phone calls and respond to guest questions promptly and professionally
- Issue, log, and print gift receipts and vouchers accurately
- Complete reporting of tour data and maintain clear records
- Ensure all tour and rotation procedures are followed correctly
- Contribute to a clean, organized, and professional environment throughout the day
- Take on additional tasks as assigned to support overall operations
Requirements: - High school diploma or equivalent
- Previous experience in customer service or administrative support is a plus
- Strong communication and interpersonal skills
- Professional appearance and demeanor
- Organized and able to multitask in a fast-paced environment
- Intermediate computer skills, especially with Microsoft Office
- Open availability including weekends and holidays
What's in It for You: - $21.00 per hour with weekly pay
- Career growth opportunities in a supportive team environment
- Work in a beautiful, resort-style setting on the Big Island
- Develop valuable hospitality and administrative experience
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